I have decided to review Wickes again after reading about other customers experiences. My complaint in the main was due to the fitting of my kitchen my other concerns which I have voiced are well documented ie bad design lack of being able to give a correct delivery date the list goes one. The worst was using Wickes 'Trusted and approved fitters.' I asked Wickes on many occasions what qualifications they had but never got an answer or indeed answers to any of my questions. The workers were told by the boss of C & C, Wickes trusted and approved fitters to refit the kitchen before plastering. I have contacted many outlets to see if this was the normal practice and the answer was a resounding NO. On complaining to Wickes about the state of the kitchen and sending about 40 photos to their complaints dept, C & C sent the plasterer back with a tube of polyfiller to put things right. This would have been laughable but believe me it was far from funny. The worring thing was the Boss of C & C the so called trusted installers saw for himself what was going on and did nothing hence I was labelled 'trouble' for contacting Wickes direct. Like many who have reviewed Wickes on this page you experience a complete shut down after a while and I doubt my concerns will ever be addressed or recompensed for such an awful experience or what it will cost me to put things right. So some pointers if you are going to Wickes for your new kitchen. 1. You are locked it to a finance company so you cannot withhold your hard earned money until you are pleased with the finished job. 2. Its no good writing to Mr David Wood CEO as I am sure he is a figment of my imagination. 3. If you accept any remuneration for bad service you are not likely to see any of it. 4 This is the most important, they already have your money so Wickes are not bothered and hope we, the betrayed customers will just get fed up and go away. If you see Wickes new video for your new kitchen it all sounds so wonderful but please take care. Make a note of everything take lots of pictures of the on going installation. Keep a diary of events never pay the fitters extra money unless you are absolutely sure its not all ready been paid for. Check when you pay the fitting company the final bill that it is correct. You have been warned. Lastly I don't expect anything will be done as Wickes has 5 stars on Trust Pilot how they have managed this is beyond me. Take care and stay safe all you Wickes customers.