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Disgruntled
Placed an order 3 weeks ago for 5x tins of exterior paint. Delivery arrived, with only 2 of the tins. Delivery person said 'yes, we're aware, other 3 tins will be with you this afternoon'. They didn't turn up. Spoke to relevant store that were apparently responsible (Anerley) and told that they don't have them. Spoke to store manager, promised to call me back that morning. Rang me back at 3.30pm, saying he can't help and I'm welcome to return them. Obviously this was to be done at my expense, having already had decorators arrive that couldn't do the work. Shocking service. Blaming Covid, despite having had 3 weeks to sort it out. Could barely string a sentence together, every other word was 'yeahyeahyeah'. I won't be using Wickes again.
4 years ago
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Wickes has a 1.5 average rating from 1,707 reviews

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Alice, Customer Support

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