Terrible customer services. Stock levels low so i ended up paying for click and collect at 2 local stores getting half my order from each. Received a text to say order was ready for collection so i went to store to be told the items were not in stock and they had issued a refund. I immediately phoned customer services and explained i needed the complete order (14 packs of felt shingles) so could i collect the remaining 7 packs from another store. I was told no, the refund was being processed and i need to wait 5 days for the refund but to get the job done pay out another £415.00 to get the items i require. I have never experienced customer service this poor. You have lost a customer.