We ordered 2 bathrooms That were fitted in February 2020 and spent over £12 500. We used the design service where enjoying a soak was discussed Within these sessions. We were shocked to find that after fitting, the baths are very shallow! We wrote to customer services but they just offered £90 refund “as a good will gesture”. It will cost around £1000 for us to buy and fit 2 new baths. I wouldn’t advise buying wickes baths if you enjoy a bath as they are only 28cm to the overflow. They don’t supply these specifications and I suspect the designer didn’t have the knowledge of the bath products to be aware this is a shallow bath and not suitable. The installers were fantastic however I wouldn’t advise purchasing wickes baths and customer services are not helpful or bothered if there is an issue. The furniture ombudsmen also won’t help resolve as the bathroom designers don’t take notes during the design discussion so you can’t prove what’s been discussed. Wickes design service claims they know their products well and they want to ensure customer satisfaction but in practise this is not the case in our experience. We regret having used wickes for our bathroom installations. I have left this review on another site and the managing director left a response saying “this needed to be looked into again” but we never heard anything. Shocking design and customer service. Use somewhere else.