Ordered fence panels, they didn't turn up, spoken to 3 different agents who all promised to get back to me but no-one bothers. All they can tell me is the store the order went to, not why it wasn't delivered or whether it ever will be. Customer Services have closed their mailbox so I can't even raise an official complaint. If they can't fulfil the order they should just say so and give me a refund, but ignoring me in the hope that I'll go away is disgraceful. They've taken my money but there is no sign of the goods - that's theft and in breach of the Consumer Rights Act, which I'm guessing they don't care about judging by some of the reviews. I won't ever buy from Wickes again, and will quite happily advise others not to either. I urge the rest of you still waiting for goods or refunds to write directly to their MD - they publicise his details on the web. Something might happen then...