1. Appliances and tap: · The tap was very expensive and the pressure is poor in comparison to the previous tap and others around the house. · Fault with dishwasher already. · Fault with oven already. 2. Design fridge area: · Initial design was to go over the window with the cupboard. · Unit not fitted to the wall with gaps down the side where I could see unpainted walls. · Redesign has improved but fridge then stuck out by 8 inches, new smaller not as good fridge purchased. 3. Waste: · Waste from install left in the garden from the beginning of Feb. · Hippo refused as its not kitchen waste. · Fitter tried to charge additional money. · Lockdown happened and I had to share the cost of a skip with a neighbour to get rid of the waste. 4. Installation snagging: · See attached list, I believe this to be unacceptable given nearly £7k was spent on installation alone. · Several items arrived damaged and had to be replaced. 5. Flooring: · Ongoing issues with the floor lifting. · Not fitted plush to edge near door. · Not fitted plush to unit near sink. · Follow up visit this week hopefully. 6. Timings: · Work started on 20th January and estimated time for completion communicated at 2 weeks. No real communication and updates on this to start with. · Given the issues with the design and damages the wait for replacement parts was excessive and then we had to wait for the fitter to work around other jobs. 7. Budget expectations: · Quote from Magnet was around £9k, initial visit from yourself said around £8-9k. We are now well in excess of £14k and I do not think the estimates on installations were realistic. To be blunt what we’ve spent does not reflect the product that I am left with nor does it reflect the service I have received so much so that I believe I should be compensated. On top of the stress and upheaval of this here are some of the costs incurred too: · Waste · New fridge freezer · Days holidays from work