Absolute nightmare ordered railway sleeps x 15 so big order waited over 4 weeks for delivery when they arrived driver only delivered 4 & all 4 were damaged very badly not fit for purpose called to find out where the rest of the order was & arrange replacements or return for full refund as over half the order was missing it took over 40 mins on hold (premium number I think) to speak to someone who said they only had 4 in stock available to my post code & it would be another 5 week wait for delivery of just 4 more sleepers, still 7 missing the sleepers were for an ongoing job that couldn’t be done in dribs & drabs so wikes agreed to collect & refund in full. The operator arranged next day collection over the phone But it took 7 days to pick up Not next day, which was miraculous how it had taken over a month to be delivered yet only 24 hrs to collect. 10 days after collection of damaged sleepers still no refund called customer services again which was very difficult as the line was constantly engaged but eventually managing to get through another 50 min on hold finally the operator said the order had not been collected & I needed to send proof of collection for a refund, I’m not sure how they wanted me to do this as they are not accepting any form of emails ??? You would think that the operator would possibly know this vital piece of info but obviously not ! now another 5 days later with 2 more phone calls also at 40 mins on hold each promised refund within 3-5 working days, I have waited 3-5 days 4 times now it’s been over 4 weeks now since collected & returned & still no refund !! Don’t even bother thinking about trying to send an email / tweet /FB etc because the automated email system on their website just flashes a generic msg saying “we as a company are only excepting phone calls at present” for this reason it takes well over an hour to even speak to anyone & that’s after the 2-3 hr of chancing you’re luck by constantly not even getting through with an engaged tone & that still doesn’t seem to make a difference when you finally get through. Shocking, completely rubbish service & left chasing a hefty bit of money which my bank is now doing on my behalf will never shop at Wickes again, stay clear if you’ve got any sense all in all this has been going on for over 8 weeks now !