June 8th June 2020 Ordered two handrails 6 brackets and four end caps delivery date was 15th june 2020 Delivery due 15 th june received delivery of handrails only no brackets or end caps. 16th June 2020 Called spoke to Kirsty who said rest of delivery would be today. Kirsty said order had been split i told her no mention of split delivery on conformation 17th June 2020 Unable to get through on phone either cut off or no answer 18th June 2020 Spoke to Jacques who said he will check and monitor the order but may have to reorder but he will email me today either way(no email received) 19th June 2020 Spoke to Rheannyn duncan Jaques has reordered the delivery new date of 23rd anD she sent me a conformation of this via email. She said delivery has to fail three times before they can reorder. 23rd June 2020 No order received 24th June 2020 Spoke to Emma who checked tracker and said order wasn’t received at Glasgow,she will either email or call back by 11.30 to let me know what is happening.Emma called back said order will be here tomorrow i asked could she confirm all items and she said she had personally contacted the warehouse. 25thJune2020 Spoke to Nicole problem with the order and it had not been sent due to end caps not in stock she offered to deliver partial order but i said its no good without end caps. System says end caps will be back in on 4thJuly i said i would call on the monday 6th july to make sure order ok for the 7th july Monday 6thJuly 2020 Spoke to Nathan he said the order was due out tomorrow 7th and he would check with warehouse team and send me conformation. Received an ema il at 1pm to say end caps unavailable and waiting on supplier to find out when back in stock. Tuesday 7th July 2020 Spoke to Tom he said i had come through to wrong dept and he has seen the problems i have been having and will speak to liz and asked me to hold the line. He said he has passed this to liz and she will get back to me,liz called back and said delivery would be tomorrow 8thjuly Wednesday 8thJuly 2020 Received the order and it is short of two end caps( you couldn’t make this up) Called again again a long wait to get through(infuriating) Spoke to Gail who checked the order and said 2packs should have been sent out i told her the delivery note only states 1. She said she would arrange for another pack to be sent out but it would be Wednesday 15th before i would get them,i told her this was not acceptable and she said thats the earliest it can happen ,i asked to speak to a manager as if it doesnt happen they can lift the lot and give me a refund. She said she will arrange for a manager to call me back. Received another thanks for updating your details email from wickes this happens every time you contact them which is infuriating as it has no information in it regarding order (9 in total so far) Thursday 9/7/20 No call back from manager TRADEPRO BEWARE