I ordered 6 wheeled storage boxes, ref. 531649405, amounting to £90.
Opting for home delivery, due to their size, I thought that would be the easiest way, how wrong I was.
Due on Tuesday 14th July between 7am-7pm, I ensured that I stayed in all day, as Wickes couldn't give me a delivery time, when the delivery didn't arrive I rang the customers services on Wednesday. They informed me that the driver had got to his maximum driving time, but my delivery would be today (Wednesday) by 6pm. When again I had no delivery, I rang customers services at 8am on Thursday, they told me that the driver had got to his maximum driving time again!! I would get my delivery today, I was in fact number 5 out of the 51 drops that he had to achieve. Again waited in all day, when I rang customers services at 13.45 and asked for a refund, they told me that I needed to reject the delivery, then they would refund my £90. At 7pm, still no delivery, so if I never get a delivery how will I get my £90 refunded? What a system.........to be avoided!!!
Tomorrow I will initiate the Consumer Rights Act 2015. The customer services staff were very polite, but DX Freight obviously can't plan their drops within drivers' hours.
4 years ago
Wickes has a
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