Honestly not even worth 1 start.
Had a kitchen kitted in September 2019, it’s now July 2020 and the job still isn’t finished. After having a new kitchen and all new flooring installed in my down stairs you would think my house would be a lovely home, wrong. After having the kitchen installed the dishwasher pipe they put on had a tear in so my whole kitchen floor got ruined from water damage, the skirting boards ruined, bottom of doors ruined and my down stairs toilet ruined. I had to have the floor in the toilet taken up and all off the tiles in the kitchen are now cracked due to water damage which is dangerous to walk on. The sink they installed has never stayed full so we can never fill the sink, the fridge doesn’t stay at the correct temperature, the base boards for the cupboards have been cut too small, I have a giant hole in the ceiling, I have no floor in my toilet and the list could go on. After 10 months of numerous emails and phone calls I spoke with them again today to be told ‘your options are to keep waiting for Electrolux to get back to us or claim it yourself through your home insurance 🤣 which just had to be one of the most laughable things I’ve ever heard. The only reason I got there attention in the first place was when I put my first 1 start review on, before that they wouldn’t respond to any of my emails, I got a response within the hour after putting the review on. There whole customer service is absolutely shocking, they don’t care about there customers and love to use the excuse ‘well we need to speak the the instillation/customer manager’ to see what we can do. So I’ve spent £12,500 on a kitchen and I still don’t have one nearly a year later. Any advice for anyone looking at Wickes .... got to B&Q, go to ikea, go anywhere other than here because I wouldn’t buy a tub of paint from them after this. And if anyone requires any imagines of the lovely work they carried out I am very happy to share.
4 years ago
Wickes has a
1.5
average rating
from
1,707
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