I am having a horrible and annoying experience with Wicks after sale customer service. I got my kitchen designed and we purchased all the equipment and solid worktop at the same time. We paid more than £7000 and this is happening in the last 6 months. We wanted a good kitchen so paid a bit extra for our equipments especially to make sure we would get good quality. Starting with the design was wrong. Not a huge and irreversible mistake but I had to travel and pay for another kitchen unit and ended up with some extra pieces at the end because of the mistake. I am still waiting my £90 to be refunded. Since the beginning our brand new top quality AEG comfort-lift dishwasher is not working. We get dirty everything worst than we put in. It doesnt take the washing up liquid and everything. Horrible experience. Even worst. I contacted them last week. They were so kind and told me someone would be calling me. I waited a week. There is nothing. I called them on Monday a week after. They said, very kind again on the phone, This is a mistake someone would call me back in that day. No one called me back. 2 days later I called them back. Again checked the notes and said, ooo someone should have called you by now. Sorry for this. I will get your email number. The product codes and everything. I will call you back. It is 2 days again and still no one called me. I am flying to Turkey for 2 months this Friday and I dont know what is going to happen when I come back. When the design was wrong and we needed to buy a new unit, they directed me to another wholesaler. They are selling to individuals as well. Thats how I found out the kitchens are not their product. They buy it ad sell it. Why to buy from Wicks and face this horrible customer service.