I don't normally leave reviews but felt I had too due to the experience we had. Wickes were very nice and helpful at the beginning until we signed the financial agreement for our kitchen.... After that they just were not interested... I returned to the store in bury greater Manchester to speak to the sales man as the bin that was due to be installed under the sink wouldn't fit . ( Was a design fault) the salesman (usman) was quite rude after being perfectly nice to us when selling the kitchen.. he didn't look us in the eye and said to the cashier just refund it and walked off! I thought that this was very rude.. Another problem was that we were advised by him to not start paying the kitchen off until the 9months interest free was up... Prior to this for months we tried to get in contact with wickes to find out when this was up ...so we could pay the remainder upfront before interest was added. We sent emails...tweeted on social media and tried to contact by phone (1hour) waiting on the phone with no reply... We accept that covid caused problems as people were furloughed..however we did get a tweet back that they would be in touch... but unfortunately this was not the case...Then all of a sudden the money was taken out of my account with interest added. After a stressful day with the financial company we managed to get this sorted. I definitely would not use Wickes again and would not recommend.