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Tina Alston
The sales person was initially very helpful and I was satisfied I had made the right choice going with Wickes Halifax. He produced a computer image and I decided to order all the things on the image. Wickes recommeded the fitter and because I wanted a stress free bathroom I went along with his suggestion. They delivered the wrong radiator and shower and this delayed the start. The cupbard was too big and the doors wouldnt open. They were returned I spoke to the manager who was rude and not helpful but did offer me £50 compenation, which never received. The bathroom is not yet finished nor is it to the high standard one would expect from Wickes. The fitter has been back several times to put things right, but to be honest I expected things doen to a much higher standard. I am still waiting for a cracked tile to be replaced and the fitter is refusing to answer my texts. I complained to the Customer Service Department and had many lengthy emails with them to no avail. I was offered a very small amount of compensation but as the work hadnt been completed I refused. I was told I had received money previously. This was for the returned radiator, shower and cupboard which did not fit!! I ordered my bathroom in July 1919 and the work eventually started in September 2019. I am not the type of person to complain or write reviews let alone bad ones, but we are now in July 2020 and there is still outstanding work to be done. Wickes recommended fitter has let me down badly and so has Wickes. I would certainly not recommend Wickes.
4 years ago
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Wickes has a 1.5 average rating from 1,694 reviews

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