Avoid at all costs! Placed an online order August 1st and had option to choose a delivery 5 days later. Waited in and received text update for delivery, partial delivery arrived and was told remaining would come from store. Waited in all afternoon and nothing came and no update at all. Called customer services Next morning and I followed the telephone options only to be told by an automated system some unhelpful advice and the call was terminated! Called again and chose another option and spoke with a human who said he would email the Folkestone store and get back to me. I called Folkestone direct and spoke to an arrogant manager with no customer services skills who said “I don’t know what you want me to say.....it’s human error” Apparently Ashford would be delivering the outstanding items and that was that. Called Ashford and they said the outstanding items would be sent out Saturday, two days later, and again it was human error and Covid.....I explained that I’d already been to store to buy items I couldn’t add to delivery and could have picked up the outstanding items and I had a builder coming Saturday morning and he need the items first thing. No meaningful regret or apology forthcoming. I’ve since tried calling Ashford to arrange collection, picked up call left on the counter for me to listen to a member of staff chatting to others and then following calls not picked up. I’ve shopped at Wickes for years and never known service like this. At a time like this when customers and jobs are the future I’m amazed that this seems to be okay