This is specifically about Wickes online and delivery service. The shops are good and became my goto DIY store once B&Q starting having those vast US-style warehouses. I bought a flat pack kitchen from Wickes online. - Their website is poorly designed and inefficient to use. - Their payment system is unreliable - it actually looked like I'd ordered then it cancelled it due to some combination of what I was buying. It was just fortunate that I double checked otherwise I'd have been wondering why it was not delivered a couple of days later. - Speaking of which: it wasn't delivered on time! Their website says Next Day delivery. It offered me deliveries two days later. I'm still waiting for delivery, so perhaps a better description would be Next Week delivery. - Wickes use an awful, unreliable courier service called DX. Unless they change who they use, they will lose online customers. As it stands I will avoid using Wickes online, but will continue to visit their stores.