I ordered a brand-new kitchen from Wickes in December 2019; everything went smoothly at the planning stage. The kitchen was delivered and about a week later my kitchen installer came around to install it (this was the earliest he could install it), on installing the worktops he noticed they were warped/bowed in the middle so there was a gap where the sink sat and it was not flush where the 2 worktops met (laminate worktops). Went back to Wickes and they basically just fobbed me off with excuses then ignored my emails until I found an email for Customer Relations, the first excuse was that the worktop was not installed correctly but they did not clarify how they were installed incorrectly, second excuse was that I did not use the 72 hour window to report this damaged item however, I explained to them the worktops did not look damaged on delivery, you could not tell they were warped/bowed by just looking at them and a customer will not know to check this. The final excuse was the worktops were not stored correctly by myself, the delivery team placed the worktops flat so I do not understand how they came to this conclusion. At the end Wickes replied: "Unfortunately, Wickes will not be able to help in this instance as every time I have reported the issue further the answer is still an install/storage issue." I used Wickes to avoid issue however they have been terrible to deal with, once they sell it they are not interested, they suggest I purchase new worktops and Sheridan’s (Wickes supplier) will give me 50% off, so I am expected to purchase new worktops to replace faulty ones provided to me in the first place and pay someone to fit them again. Personally, I will be avoiding Wickes for such purchases in the future however, if you do purchase such an item, check the items with a spirit level at delivery and report anything back to them within 72 hours or they will not help. Also pay via Credit Card so you can get the bank involved when they fob you off as I am sure they will, unfortunately I did not pay by credit card so I now have uneven worktops which I need to sort out.