i ordered a garden gate online, just before lockdown, i didnt unwrap and check it as i am disabled, the person who was fitting the gate didnt come until after lockdown, unwrapped the gate and it was damaged in 3 places, i rung customer services and sent a letter for a refund but they have refused, so now i have a gate that is not fit for purpose and £88 down and in these unprecedented times you would think there would have been a bit of discretion but no. obviously not bothered about customers, so my advice is do not buy a garden gate without seeing it in the store . what a shambles this service is. i would have thought that it it iilegal to sell something that is not fit for purpose, and not as described !!!!!