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Dr John Williams
Received a Keter storage box - £118. Assembled it - it took many hours as I am a pensioner - this is a lot of time and money for me. When I came to fit the last part - a door - it had the hinge fitting broken off. I simply requested a replacement door from Wickes - as thats the only thing needed. I was told I had to dissassemble the whole item, repack in its box (it didnt come in a box - just plastic wrap) - and then I had to arrange collection. I told them as a pensioner this is something I cannot do. I was told - thats their policy. The first - and last time I will ever buy from Wickes. I will now contact Trading Standards etc to see if they can help - and as I am retired I will make as many posts as I can to alert others. Wickes - its not a good idea to upset pensioners. Buyers - you have been warned.
4 years ago
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Wickes has a 1.5 average rating from 1,707 reviews

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