I ordered a new bathroom in March 2019 to be fitted in June 2019 - this was meant to take one week. I had the most disastrous, stressful experience you could ever have. Everything that could go wrong did. The delivery didn't turn up on time, the fitter flooded our home, the job was rushed because of the delay in arrival, parts were missing from the order... I could go on and on. I had 4 fitters - none of whom wanted to complete the job and for that reason the job still has not been finished over one year later and we are still having problems with our bathroom. The floor is coming up and the bath panels were never fitted. I tried and tried and tried to get Wickes to finish the job but gave up. I never had the job completed or compensation as they told me ' we only give compensation when a job has been completed'. Catch 22. We were lucky that we paid our deposit on our credit card, we put in a section 75 claim and received a payout from the credit card company to repair our flood damaged kitchen ceiling and finish our bathroom via an independent plumber. We had an independent assessor look at our bathroom for our claim to the credit card company and they said our bathroom is a DIY quality job and not professional, that the parts used are cheap. Here is the whole problem with their business model: The fitter you get is pot luck. Mine was a real rush job from an under pressure fitter that was never completed. No one wanted to take on the end job as they are self employed and don't work directly for Wickes - they can pick and choose what they take on. No one has actual responsibility to get the job done. Wickes then wash their hands of you. I wish of course that I could go back and make a different decision, I knew going to them was a gamble I had read the bad reviews, but as a busy working Mum I was feeling the pressure to find time to get the job done and wanted a one stop shop. Instead of saving time i had sleepless nights and fury at the way i was treated. Do your self a HUGE favour and find a recommended local independent company and avoid these cowboys at all cost. Update :I have just had to have a plumber our to replace plumbing that was incorrectly installed. No underlay has been laid under our flooring in a victorian house. That's why the flooring is coming up. Think very very carefully before you make this your life. Just don't use them.