Terrible customer service, fraudulent and they dont publish bad reviews on their website Ordered a window, arrived in 2 days but without sill and handle which said to be included in description. I triple checked the description during the process of chasing the complaint. They initially fobbed me off with we are contacting the supplier. Eventually customer services got back to me (three weeks later), saying the sill and handle werent included. I checked the desctiption again and low and behold, its changed, no mention of the sill and handle. I have reported this to trading standards, if anyone has a similar complaint i recommend doing the same. Oh and also, Wickes dont publish 1 star reviews left on their website.