I bought and paid for roofing materials also paying extra for a Saturday delivery and was assured my goods would be delivered between 8am and 1pm. When they had not arrived by 12.50 I telephoned the store to be assured they would be delivered but it could be up to 6pm. At 4.30pm I got a call to say they could not be delivered until Monday but I could get my delivery charge refunded if I rang customer services. I tried this but gave up after 20 minutes. No one cares if you are satisfied or not. I was even told that I should not have arranged for workmen until I had received my delivery. Shows how much confidence they have in their system. I was offered a £10 gift card because I made so much fuss but I declined this as I have no intention of ever visiting this store again.