Ordered building materials from their outlet in Eastbourne on the 16/09/20 and delivery was scheduled for 19/09/20. Few hours after order was placed, had a call to inform me that none of the building materials were available for delivery. In fact , found out from customer services that they did not link the order to the delivery guys hence it was not possible to book any slot. Must say the transaction was processed by the outlet manager together with another member of staff. One would think of a degree of competency at that level which caused me a lot of grief as I had to go back there from Brighton to get the cancellation processed as I paid by a reloadable gift card. All this could been avoided if they knew what they are paid to do. Customer Service could be more pro active and able to resolve these sort of problem.