My wife and I popped into the Edinburgh Gorgie branch at 5.15pm on Saturday to enquire about getting a kitchen designer to visit a block of flats we had just purchased. I also needed to buy 27 containers of paint while I was in. I went online before visiting to check that they had enough in stock, luckily they had more than enough according to their website. When we got there, my wife headed over to see about booking a kitchen designer visit and I went to get the paint. There wasn't a single container on the shelf, so I went to the checkout at the door and asked a girl with black hair and tattoos where this type of paint was. She replied "If it's not on the shelf, there isn't any". To which I replied, "But I saw online that you have lots in stock?". She retorted "Yeh, it's probably up on the rails" (or something like that). I asked "Ok. could someone get me 27 tins please?" Her reply was "At half five on a Saturday??? We are going home shortly!" (It wasn't half five, it was 5.15pm). I didn't realise that there was a time deadline for purchasing tins of paint. I went and got my wife, drove to B&Q at Hermiston Gait, got all the paint, a few members of staff even helped us load it onto the lorry and my wife booked the kitchen stuff. Sorry Wickes, but your lazy member of staff has cost you just over £14,000 and she has handed B&Q a lifelong business customer.