Ordered ladders online which turned up unwrapped, dirty, wrongly labelled, and with the stabiliser bar missing which basically rendered them unusable and potentially deadly to anyone unfamiliar with ladders who tried to use them. Sent them back over 3 weeks ago but still waiting for refund, one lie after another from 'apologetic' call centre staff who promise this that and the other but basically do nothing. Always thought Wickes was a decent, reputable company but I was clearly wrong. Will never give them another penny of my money. Do yourself a favour and go to B&Q instead.