Worst customer experience I’ve ever had! so far wickes have failed 3 times to deliver my order! 1st time didn’t bother to show up the other 2 attempts only had a few items of my order on the van and the driver assured me that another van would be along with the rest! (Which never happened) Each time I’ve been the one who has to chase them up to re- book delivery! Spoke to their customer service team yesterday told a manager would phone me in 90 minutes! Never got a call so chased up with customer service and told to wait 5 hours and contact them again! No one seems to care!
Each time they deliver a couple of items they close my order even though there is still stuff outstanding!
I’m still waiting for the main item of my order and can’t start project without it!
It’s a shame and makes me never want to shop here again! I understand that deliveries and business is messed up at the moment, if they communicated this I would understand and be patient. But I’m fed up of being promised something and then nothing happening!
4 years ago
Wickes has a
1.5
average rating
from
1,707
reviews
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