DO NOT PURCHASE A KITCHEN FROM WICKES! We purchased our kitchen back in June from the Wickes Hanworth branch. We were told kitchen fittings can take around 10-14 days to complete.....this was far from the case! Due to a mess up by the store our original templating appointment for our work tops was cancelled! The store were well aware of this cancellation, yet no one bothered to communicate that to us or our kitchen fitter. This resulted in our kitchen being fully removed even though our kitchen could not progress, as the vital appointment for our worktops had not been rebooked! It took myself and our kitchen fitter a whole week of calling round trying to get answers before finally he suggested we write an email to customer service. I even tried to speak to the store manager at Hanworth but conveniently he was never free to speak to me or even call me back to give us an explanation of what had gone so wrong, it is shocking how poor the customer service is at this store! The only member of staff at this store who I have any praise for was our fitter Phil Blower, he really is an absolute diamond. Considering the pressure they put on him throughout this he stayed professional and worked long days to make sure we got our kitchen fitted as quickly as he possibly could. My email was finally responded to by a lady called Ripa Ahmed. To start with she was very helpful in rebooking the templating appointment that we needed to progress with our kitchen refurb. However as it turns out she is yet another member of staff who is running this company into the ground with her absolutely shameful customer service skills! She was rude, hugely insensitive and showed absolutely no understanding or empathy towards the stress and living conditions we had been left to deal with. It seems all she cared about was covering her own back in terms of making sure she wasn’t over compensating. If she is assigned to you to resolve your customer service issue.....request someone else, sadly you will not be treated fairly by this lady! Our kitchen refurb took a total of 7 weeks!Being without a kitchen with a young toddler running round has been a living nightmare! We don’t have the luxury of space in our house which meant our living room was piled high with boxes of kitchen utensils and appliances, our dining room part of the kitchen was stacked up with the half built cupboards and appliances that couldn’t be made due to the delays with the worktops.....yet Ripa repeatedly reminded us that she had made sure we had a liveable working space.....our situation was far from liveable! (Photos of our liveable dining space that was apparently acceptable!) I actually ended up having to partially move in with family over the 7 weeks as the downstairs of our house was too dangerous for a toddler to be around. After the kitchen was finally finished it then took nearly 2 weeks for the skip to be collected off of our drive....again that was only through more chasing our end to get that gone! Ripa thought it acceptable to compensate with a splash back we didn’t want and was not in our original kitchen plan and £100! I’ve got to be honest this was an absolute insult. Bare in mind we had incurred costs with other companies like storage for the carpet that was delayed due to that not being able to go ahead when there was a kitchen piled up in my living room, the travel costs I spent driving my daughter back and forward from family as our home was not a safe environment for her, the tiler we lost due to the delay and him being contracted for another job, and the endless phone calls I’ve made, I would love to know the cost of those! So as far as the £100 goes it’s barely even covered the expense we’ve had to pay out. On a side not my mum also purchased a kitchen at the same time as us, that’s over 20k on kitchens and yet again she’s had far from an easy ride to! Delays with appliances means her kitchen won’t be completed either. I’m pregnant and sadly due to complications, no doubt due to the stress we’ve been under these past 2 months over all this, I was not going to risk anymore unnecessary stress through my pregnancy chasing a fair outcome, but I’m hoping documenting our experience will result in at least one person going elsewhere. If you are looking into a new kitchen honestly don’t waste your time on Wickes.