The office was overworked due to the stamp duty waiver . However that was not our problem , the job.was to sell the house and get the best price. Along with the solicitor they recommended to me they were both culpable of creating an unmitigated disaster. 1. The house is in a much sought after area in Barnsley. They take no selling. 1 They failed to get.out the photographs onto the Internet and it was sold before it went live. They were sending g me some lonely back in January . It as still not arrived. 2. They arranged plenty.of site visits from a portfolio they all ready had . They never turned up.for 1 of them . 3. I requested a no for sale sign.i never got compensated for not having this. 4. We were given a wrong date for completion , meaning.we cancelled care for our elderly parent , sold the stairlift, cancelled carers , cancelled WiFi for the security cameras , cancelled night care alarm, cancelled energy services, cancelled.removal men . What a disaster. All these had to be reinstated but she lost her jiggt care slot. 5. The house took 6 months to complete the paperwork. I accepted €5000 below bottom value for a quick sale before Christmas. The sale actually.went through at the end of April. 6 I expressed my anxiety that the houses had gone up since October and my acceptance was a winter price. I was never advised to re value the house..I would say she lost.in the region of £20,,000. At.the early.stages phone calls got ignored and I was even asked to take a Tar 1 to the post office for special delivery from.their office. When I refused the paperwork was.left in the office for a further week. Completion date meant they had taken 6 months with their solicitor to complete the paperwork and we were given a rimeslot of 3/4 of a day to remove everything. 7. The solicitor paid them £4050 against my will and they have never returned any correspondence. I have asked the solicitor to give me a breakdown of the bill and he states its a fee. Ombudsman is coming their way