An absolute disgrace. We've been letting a property for the last 4 years and there lack of communication between branches is comical. Whenever a problem accrued we would always have to endure a slow process multiple calls from different branches to sort things out plus messages from the landlord to give her 2 pence worth. I'm a general builder I certainly know they made a mountain out of a mole hill everytime. 19/05/2022 I received a phone call asking to arrange a viewing I responded I don't know what your talking about I've not been made aware of any potential sale of the property by anyone and the male agent hung up on me this was the Halstead Essex branch. I rang back and asked what was going on and he said he must of been given the wrong number . What a bunch of lies turns out the whole process of selling the house was already in motion by the Halstead Essex branch not informing either myself or William h brown Sudbury branch who we let the property from what's going on. My partner and I feel so let down as its not easy to find the right accommodation to suit our lifestyles. We should of been made aware the moment the decision was made so we could make arrangements for ourselves now we've been left to sort everything out last minute. We will never be using william h brown for lettings purchases or sales in the future