This regards the Lincoln branch, who are the only branch we have had the misfortune of using. I do not know if this is a national issue or not. We rented our property through them for almost 3 years. Repairs reports went unchecked for weeks, in the end we had no hot water or heating and they were simply not bothered. They had "called a plumber" who directly told them it was an electrical fault that needed sorting first (after I had to speak to him directly and report EXACTLY what I had reported to WHB because they hadn't bothered to tell him anything). The staff are incompetent, and if you have to deal with them then my biggest piece of advice would be to record the conversations you have over the phone ... my one regret is not doing this. Our "property manager", Jess, ignored our emails and phone calls. Her boss, Denise, then took on our case and whilst being attentive once (the first time of talking to her), she then proceeded to do the same thing and ignored many many attempts to contact her. The landlord decided to sell our property BEFORE WHB had asked us if we want to enter into another year rental with them. We agreed to the year, only to be then told that the landlord was selling. We then found another property to rent, and enquired as to whether we would be able to leave earlier than Feb when our agreement ended. Was told by Jess that this was ok by the landlord and that she would calculate the rent to the day we left so that we wouldn't be out of pocket. So we arranged to move. Once moved I informed WHB we were out of the property and could we arrange the check out. Jess ignored my emails and phone calls. Eventually Denise very rudely told me via email that we would be liable for the rent until the end of the agreement. She denied Jess ever saying what she did. We, quite simply, would not have moved in a cost of living crisis if they hadn't given us the ok to do so. So we are currently paying for a property that they are saying we have abandoned effectively. They have done the check out report, without consent or information being passed to us. We still haven't handed the keys back because they haven't asked us to! I wish I had read the reviews about them before we rented through them. We will NEVER use them again.