Valuation by Jack, brilliant, promised me the world on a plate! Predicted 6-8 week sale time! I’d not to worry about losing the house I wanted by not having sold mine yet, “negotiation is their job, they will get me the house!!” Valued at £150 G, they can get me £160, no problem!! Sign right here! First Issue: Sequence (WHB solicitors) contacted us wanting our I.Ds immediately & £150. I politely replied that we have our own solicitor thank you. Turns out WHB had instructed them to represent us & they started hounding us by phone & email for payment! Many people would be pushed into a corner here & think they don’t have a choice but unfortunately for them, I’m Not many people!! I told them that as already said, we have our own solicitor & since WHB had instructed them without our permission, they could take it up with them!” First introduction from the office staff, is Sam! Sam has worked for this company for 20 odd years, (she will constantly, inform you of that!) Sam thinks it’s her right, as a long standing employee of this company, to talk to you like sh**, speak down to you as though you’re thick, make a lot of sighing noices down the phone as though your a difficult child & make all your decisions for you! Firstly Sam informed me, in our very first conversation, that an offer had been made on our house but… “We” are not accepting it! “We” are wanting a first time buyer!! It was asking price & I expressly told her “we” as in me & my husband & NOT “we” as in me, my husband & her” would be accepting it, she then started to patronise me by telling me “You don’t understand the business of selling & buying property, there’s more to it than making & accepting offers!!” She said “Just because their nice people who view your house, you don’t have to sell to them!!” After telling her not to patronise me, she further went on to, refuse to put an offer in on my behalf, on the property I wanted to buy & single handedly dismantled every promise Jack had made by telling me “I” had misunderstood him, Jack would “never” promise such things as securing my intended purchase, & a 6-8 week time frame just to get me signed up with the company!! (From that point, Jack no longer answers the phone to us & I later find out Sam is Jacks mummy!) Next, is my buyers, we exchanged numbers at the viewing (which I don’t recommend!) ringing me up, upset, husband hollering in the background because my estate agent has made his wife cry! (Twice this happened!) My buyers own complaints of WHB namely Sam and Danika, ranged from, being talked to like sh**, talked down to, hounded with phone calls on all numbers provided, threatened that they would put the house (my house) back on the market if paperwork wasn’t returned that day! Threatening that if the office was to be inspected, & documentation they required from my buyer wasn’t present, my buyers would be in trouble with the authorities!! My buyers begged me to take my business elsewhere so they didn’t have to deal with WHB any further. I refused & my buyers pulled out!!! My buyers mortgage advisor even referred to them as William H Clowns! They said at the time, “after our experience with WHB, I now no longer want to buy a property! I’ve never know people so awful & an experience so stressful & upsetting!” I’m obviously upset now as well & I ring WHB to ask what the hells going on. I get Lily on the phone, she gives me a big speech about how professional WHB are, during this speech she called me Natalie 3 times! My name is Sarra! It took 6 days to get another buyer! A minuscule amount of time but a nightmare. I finally cottoned on that the viewings WHB booked for us & provided the names & back story of the viewers, they turned up! The viewings WHB booked & only provided a name, & told me (I don’t know their situation, someone else took the call!!) These we’re the No Shows! Or as I believe, the fake viewings made up by WHB to fake interest in the property after loosing me my buyer! Day 6 after pull out, I rang WHB & got Danika, I told her I was considering changing estate agents or packing in the whole thing! Half hour later, Danika rings me, we’ve got an offer!! 15 G below asking but the buyer has sold, signed, completed his property, staying with family so, no chain!! Remember that!! We accepted, as we didn’t want to lose our house purchase & no chain means quick sale!!! SO WRONG!! Week 12 I’m on the phone again to WHB, what’s going on etc Why’s this taking so long. Sam tells me she doesn’t know, she’s just had my buyers ex wife on the phone asking the same thing, she’s eager to finalise as well. It’s my buyers, buyers that are holding things up!!! SO LETS STOP A MINUTE!! Remember when I accepted the offer??? “buyer has sold, signed, completed on his property, and is staying with family” ??? At this point Sam has just dropped them all init! Sam tells me Danika never said that!!! I asked her if she was saying I’d made it up??? She said I just think your mistaken. I asked to speak to Danika, she’s unavailable!!!! I ring again the next day, I get Lily again. I say hi it’s Sarra from (address), I’m wanting an update please. Lily says “oh wow has this not gone through yet, I’m sick of speaking to you” (really professional and believe me the feeling was mutual!) She gives me Denise’s mobile number, apparently Denise is the sales Progressor/Finaliser, she hurry’s things along! It’s easier to tell you what Denise doesn’t do, Denise doesn’t return phone calls! Denise never get your name right! Denise is her own exact words “is a messenger and doesn’t know what I want from her” Denise tells you your solicitor is lying to you (he loved that when I told him by the way!) Denise dodges you for 48 hours then rings you up and says “is that sarra at (address),the buyer wants to come round asap and change the locks on the garage door” I’m like, no I don’t think so, he can change whatever locks he wants after completion not before. Apparently “it’s because the door is broken and the current lock is no longer manufactured!” I tell her that’s not true at all, and I don’t know what she’s on about?” “Oh god sorry, I’ve got wrong seller, I ment to ring someone else!” [she laughs] She confirmed my name and address at the beginning of the call!! (At this point I’m not seeing the humour & again, so professional!!) For the last week, week 13 I was on the phone everyday pushing them. Constantly been told “we are waiting for 1 signature to complete, concerning your buyers, buyer!” (You know the one that had already completed 13 weeks ago!) Eventually moving day came and it was a total nightmare, everyone sat around waiting literally all day for my buyers, buyers solicitor! (Again the one who had already completed according to WHB 13 weeks ago!) 4:30pm Sam rings me up and says that the office will be closed by the time we’ve emptied our house (as though I’m the one holding everything up!!) she asks if I’m ok with handing my keys over directly to my buyer, she can give me his phone number and I can call him when I’m ready to leave. I didn’t see an issue so I said yes! She gave me the wrong number for him!! So it’s 7:30pm at night, I’m trawling through Facebook trying to find my buyer, trying to remember what my buyer looks like, panicking that we are going to be served with a breach of contract summons for not getting the keys to him on completion date! Eventually he rings me, which was a blessing. I also left a message for WHB that night, saying I had the wrong number for him, can you help? They never called back to see if we’d sorted it!