William h brown, cross gates, Leeds. A complete waste of time and effort. We sold our property earlier in the year. Was told it was a cash buyer. But, found out 5 months down the that the buyer still hasn't sold their house. The solicitor was also told it was a cash, and was completely stunned when they found out differently. When we filled out paperwork about house what's being left etc, and our bank details. Etc. When it supposed to go to the solicitors in the same road, it was mislaid. So had to be redone, then it took them 3 weeks to pass it on. When we phoned up for an update, was never in office, but when you phone whilst sat in the car park opposite, and can see him them talking to other members of staff drinking tea, you know they are Blatantly lying. Never return calls, or emails. Gets someone one else to do it. A second viewing was arranged with the buyer and his wife, to measure the kitchen, a 15 minute appointment. The buyer turned up with builders, high lasted 2 hours. And spoke in their own language, in a whisper. The agent who promised to come, sent someone else, who was only there for 10 minutes. Left with buyer for the remainder of the time. I had to miss an mri scan, due to lack of, and wrong information given. Nothing but lies, deceit, and theft from start to finish. Still not completed as buyer keeps changing his story. The estate agents don't care, all they want is you to sign up with them, and the sales figures. As long as they get them. They don't care what you don't know. I would avoid the Crossgates office, like the plague.