I received a discount voucher from them, as I always order and pay for my elderly dad. I spent almost one hour on the phone trying to order several meals and use the voucher. I then got told to call Customer Services, because the order was being paid for by myself and delivered to a different address! When I called Customer Services and gave all the details - again she couldn't find my details - yet I have been using them for over 2 years. After much to - ing and fro - ing, I was told the order would have to be cancelled and re activated. This was after 30 minutes on the phone. It was as if they had never heard of me or my Father. I ended up having to cancel the whole thing, as I couldn't face another at least 30 mins, plus the cost of the calls. I'm not well myself either. So now my Father has no meals for next week and I am worried, trying to find an alternative. I did tell Customer Services that I am very unhappy and they have lost a loyal customer. Avoid this company