I'm writing the same review as I have submitted to another reviews website in the hopes that WFF will start to go back to making the meals like they used to.
I've been a customer of Wiltshire Farm Foods for a number of years now and seen the quality of the meals go downhill.
I had accepted the 'perks' customers had that gradually disappeared (did they really think we wouldn't notice?); was probably down to inflation etc. However, when you think these type of meals are aimed at elderly and disabled people, the nutritional content and a lack of variety for vegan/vegetarian/pescatarian is not good. As a Pescatarian, trying to purchase a good variety of the meals that are not high in saturated fat and/or sugar is a task all by itself. There are plenty of cheese dishes but that's no good for those of us who want to keep saturated fat down.
Furthermore unfortunately, many of the dishes do not cook evenly; in particular ones with potatoes which tend to always be underdone compared to say the peas in the meal that end up overdone. I have on a few occasions given feedback to my local branch about this but it still happens. Nobody wants to have to take the potatoes off the meal seperately and cook them for a longer period of time before adding back to the rest of the meal which in turn has to be gently heated again up to temperature after going cold. I was told a lot of the meals are aimed at those in their late 70s onwards where they like traditional meals. That doesn't mean though they have teeth of iron to eat through the meals; nor should they have little choice of meals due to high saturated fat.
When WF get it right it is super, there are a few meals like the ones with salmon in that are lovely. But due to the price hikes which are getting comparable to high end supermarkets and take outs, my orders have become less and less.
The staff have been great but because of the amount of meals that have been underdone (I know they are partially cooked already), if I rang to constructively complain every time I had a 'hard' meal, they would think I am doing it deliberately for a refund. That I don't want,
I would just like evenly cooked healthy meals, is that too much to ask for?
3 months ago
Wiltshire Farm Foods has a
2.2
average rating
from
67
reviews
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