After waiting 5 months, I finally got the shirt I ordered, I did order a size up to fit the arm length. I, then, ordered another shirt to take advantage of the "40%off" special they gave me for the long wait. They sent me my bag with my address label on it. Only the WRONG order was in there. Nothing was mine. It was for Las Vegas, Nevada, not Ohio (my state)...The invoice had the person's personal info. I spent an hour ONline chat with customer service. The kid or robot posted "Alrighty then" ( not cool) I never got that last shirt -even after I returned the wrong items.... They wanted me to re-order the shirt that went missing. No way --- now, they keep sending me emails, saying I "left something in my bag" and to "take advantage of another 40% off" what I left in my cart scam..... There's nothing in my cart/bag. Yeah, can you say POOR BUSINESS PRACTICES... Very thankful I never got their company credit card.. I got my refund back through paypal. They need to have a class action suit on them or an investigation.