“Posting on behalf of my wife. She has ordered regularly from WW and I have bought Christmas gifts for her from there as well. If I could give them a negative 10, I would. She ordered some clearance items after Christmas, they showed them delivered but the address on the map showed it was 7 blocks away. They refilled the order and shipped and again they show it delivered and it is nowhere to be found. This time they cannot produce anything that shows where it was delivered. Their response? They offered a 90 percent refund. No clothing and they keep 10 percent? Seriously? Absolutely horrible.”
“If I could give WW zero stars or even a minus amount of stars, I would. I had ordered some products (one of many many orders I have made) and the charge showed up on my credit card but I never received the order. I called to get information and I was shocked when the foreign customer representative asked for my SOCIAL SECURITY NUMBER!!!! What on earth? I refused. I had an interruption in my home but called back. I was told by the second foreign sounding representative that I had refused the order and it was sent back and I was to be charged approximately $20. When I refuted it, she told me the date. I was literally with my husband at the hospital during that day as he was recuperating from open heart surgery and I neither accepted or rejected the order. But yet I am stuck with the return postage. I’m totally disappointed and would advise everyone to make sure the product they have ordered is reflected on their credit card bill. And maybe you could decide whether or not WW is a company you want to deal with.”
“Woman Within has gone DOWN HILL. They sent me wrong item. When I tried to return....item. they want to CHARGE ME RETURN SHIPPING. I am recovering from shoulder replacement surgery and cannot go to ship item. They finally emailed me a return label ...no free shipping....but an e-card to buy from them again......with shipping.
I have been a customer for years. NO MORE. when I get their catalogs....they will straight into the TRASH CAN. When I called them....I was disconnected 3 times, before I got help.
I HIGHLY RECOMMEND..... DON'T DO BUSINESS WITH THEM.”
“I haven't even recieved my item yet and have had a horrible customer service experience. The lady was rude and very unprofessional. Because of this one interaction I will not buy from them again.”
“I placed an order for 2 bathrobes on February 25th 2025. 2 weeks later I contacted them by text chat and was told they were back ordered. I found a phone number for their customer service and call them on the March 16th and found out the robes are backordered till June. When I tried to cancel my order they informed me that I couldn't because it was already in process. Which the order status has been saying "in process" since I placed the order on the February 25. When I asked to speak to a supervisor I was informed that none were available. I am very unsatisfied.”
“Woman Within sent me the wrong item. When I called they said I have to purchase the item again and pay a return fee of $10.99. This was a mistake by Woman Within. I should not have to buy the item twice or pay a return fee when they sent the wrong item. Avoid this company. Unethical business practices.”
“I wasn't that impressed with the items. I felt the sizing was wrong and they were uncomfortable. Very disappointed that to return them you have to pay $11 fee. That's ridiculous when shopping online and it's not advertised anywhere. Don't waste your time. Shop somewhere else. You can do better. Poorly made overpriced and extremely disappointing return process. We'll see if I even get my money back fingers crossed”
“Shady. Was going to charge me monthly for a zero balance. Had to cancel the credit card. Bought a few items since then. Just bought a gift for someone, impossible to find out when it will ship AND I paid shipping. Shady. Sad part is I do like their stuff ! But the way they conduct business makes me hesitate to order from them.”
“Brought 2 pair of pants for $49.75 didn't get refunded the whole amount then wanted to charge me $30 late free, end up paying almost $27 for pants I returned plus they still think I am going to pay $15 late fee which I won't, will not be buying anything else from this company”
“Oh god. It is nearly, if not impossible to place a Internet order. ie repetitive entries, wrong discounts applied. Looping to get it right.
Very frustrating! Not worth it!! I give up. If I call. Still can't get it right. So I don't call anymore.”
“If I could give this business a minus 10 I would. If your thinking about ordering from this site think again. 95% of the time I have to send the items back because the quality is poor or the sizing is way off. Save yourself the headache and shop elsewhere.”
“The shipping time is terribly slow. The shipping charges are terribly expensive. When returning items I was charged for the shipping. I noticed that they applied a 16.95 fee MONTHLY as some kind of membership fee that I never asked for. Horrible company to deal with . Stay away!”
“I did not receive any indication that my item was returned. It was over 90 days ago and they say they don’t keep records beyond that. I have proof of return & they can find it there, but TOO LATE, my money is theirs now !”
“Everything was wrong - I got a gift card for Christmas and one item never came and one never shipped. Shipping was as much as order. Will never order from them again! I would give them negative stars if I could.”
“I ordered a jacket and it said 1-2 business days and paid 27.00 for it to be delivered with that time frame I should have gotten it last thursday and haven't received it yet now they tell me its 1-2 business days from the time it was sent out which I wasn't told. just a heads up for anyone else what they say isn't what you get”
“WILL NEVER EVER USE THIS COMPANY AGAIN!!!!!!!!!! AVOID ORDERING FROM THIS CO!! charged shipping & sales tax after i approved payment. sizes run rediculusly huge. shipping charges are very high {$14.98 }and then they charge more to return.{$10.99} very conplicated to return items. had to return items , could not do exchange, even thou it said you could do an even exchange at no addional charge. these items were xmas gifts, had to reorder & was charged another $14.98 for shipping on 2 tops. CONSUMER BE VERY AWARE!!!!!!!”
