I purchased a pair of shoes on July 7 and when I received the shoes they were too small. I went to the return policy and decided to use Happy returns via their policy. I spoke to someone on the phone to verify what the process will be and told the 1st person that I wanted a larger size. They said okay and took me through the process where all I had to do was take it to a location and it would cost $10.99 extra to return. I was happy to pay it since I really wanted to the shoes. On the day I returned the shoes I called again to verify the location and to verify that I wanted a larger size. They received the shoes around the 20th of July and I waited for my shoes. It is now August and I called to be told that instead of shoes I received a refund back to my PayPal and the 10.99 was deducted from the refund but I never wanted a refund. I was refunded around $36 when I paid a total of $71.13 for the shoes. $71.13 includes the shoes (43.60) shipping 12.99, taxes (4.54) and additional shipping for return (10.99). That is not fair.