I was never informed throughout the ordering process and through return instructions once the product didn’t fit, that this sale item could not be returned for a refund. Why give me return instructions after I explained to their customer service I wanted a refund, if there would be no refund? The return shipping was $10 on a $15 item. The original shipping cost was $8. After getting lost in the mail for awhile and my making a claims with the postal service, it finally made it back to woman within in 4 weeks. I called to make sure this was within their return time frame and to explain the delay and was told I would not receive a refund because of its sale type (final sale?), even after talking to a supervisor. The first person was polite but only kept repeating the company line . The supervisor was rude and condescending and wouldn’t even try to make things right. I misunderstood the sale policy, but it was not defined anywhere in the process. For spending extra time and money on shipping as well and in good faith (and now they have the item in their possession), decent customer service would attempt to make it right. Even a credit. I spent $33 on an item and have nothing to show for it and I am not an idiot…but a customer who followed obvious instructions. I will never do business with this company again (who I have liked and purchased from in the past) and will let everyone I know, about their terrible customer service and policies.