I called about my order shipping date and was told that my order which was placed in April would not ship until August when the whole order was complete. That is not how the order was originally placed. Items were to be shipped upon availability. The customer service person said he could cancel the order and replace it for the items available now at the same price. That is what I did. The order did not get cancelled and was shipped to me as well as the replacement order. Now they refuse to take back the double shipped order and will not give me a refund. Although I did not receive the order until May (they say it shipped April 27th), it is supposedly past their 60 day return policy. I can find no where on the packing slip or where you mark for returns or exchanges anything about 60 days. I called customer service and ended up talking to a supervisor who continued to give me the company line about the 60 day return policy. Somehow I don't see how a doubled shipped order is my fault. If the customer service rep had cancelled the order this would not have happened. According to them, I will just have to suck up that 2nd order which incidentally are the wrong sizes and I won't even be allowed to return them for correct sizes. Watch out for these snakes!!!!!!!
4 months ago
woman within has a
1.2
average rating
from
329
reviews
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