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MsAlienated
Tonight I tried to order a woman's full slip from Woman's Within. The web site would not register my size or color choice after repeated tries and page ‘reloads’. I tried Woman Within, Roaman’s, Catherine’s and finally Jessica London. Also the price for the slip on all four affiliate web sites was $12.99; it was the same product number even. But something was wiggy with all of the sites. The first three would not allow me to enter my size and color, but kept defaulting to a far to large size and a color I didn’t want. So I finally called them, in the order above. Woman Within after going through the motions just hung up on me. Roaman’s customer service person disconnected me. Then Catherine’s put me on hold to get an answer from a manager and that call was disconnected as well. All of the employees kept saying the price was $21.99, which was half-off. None would honor the $12.99. ALL of the people who answered the phone were not judging from their accents, in the USA. None of them were helpful or sincere. So I gave up on calling Jessica London directly and tried one last time and was able to get the Jessica London web site to take my size and color and the $12.99 price; I placed the order saving $9.00. What a night mare. Woman Within has certain products I truly need, but after this, I just can’t imagine doing business with them anymore or their affiliate companies, all pretty much offering the exact same merchandise. BTW, 2+ years ago and longer when I called any of their numbers, I spoke with someone here in the USA because I always shared that I was calling from California, and was curious where I was calling. From that answer we often had a nice rapport as my order was filled and processed. It was usually somewhere in the south. IMHO, the need for high quarterly profits beyond reason long outweighs having and paying for decent help.. for Americans. It all makes me sick, because at 70, I remember when we had the greatest customer service in the world….
1 month ago
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woman within has a 1.2 average rating from 329 reviews

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