I placed an order, received it and 1 item was missing, I ordered a lounger (sleepwear gown) received a pair of pants different size!! Called and customer service rep told me in order to receive what I ordered I would have to pay for it again and then wait so many weeks for them to process my return before credit given. Why I asked WHY because of their mistake I had to pay twice and wait weeks for a refund was told because that is how they do it to make sure they get their item back!! I informed her she could cancel my credit card as I would NEVER buy from company again! She didn’t care. I added photo of what was ordered and photo showing THEIR mismarked tag saying it was that item when it was a pair of pants