1. I ordered a dress from this company. I was given a 40% off coupon, which did not end up processing when I purchased the item. I called customer service and they said they would apply the discount for me. It did not show up as an adjustment on my credit card, which was confusing. 2. Since the dress was way too big, I wanted to exchange it for a smaller size. The website said it would be handled as a return and a new purchase. No big deal, I’ve dealt with that before. All I usually have to do with other stores is select the item to return, and then select the item I want to exchange for. However, at Woman Within, there was no way to select the item I wanted to exchange for. Just a page saying my return was processed and to please send it back in two weeks. I returned the item, and then I called customer service to find out how the exchange would be handled so I didn't have to pay shipping. I was told to check back in 3-5 business days. Huh? Within that amount of time, I received a letter containing a gift certificate number in the amount of the discount that hadn’t been applied to my first purchase, and another letter with a store credit amount and number to use for the exchange. Naturally, they did not add up to the original amount because they do not refund shipping. I suspect they don’t do true exchanges so they can charge you shipping multiple times. 3. Since I measured the dimensions provided on the website and discovered none of the clothing would fit me well, I looked for an item I could actually use in order to use the gift certificate and store credit. They also offer home and other items. I found a nice blanket for my bed, and with the gift certificates applied, plus the horrendous shipping charge (since it is a “large item”) and tax, the total came to a decent price for the blanket. The blanket arrived, it is exactly what we were looking for, and I was satisfied. My credit card showed I was charged the amount I expected, and I was happy to be done with this company and move on with my life. 4. About a week later, my order finally shipped, and then my credit card showed a new charge: it was the total of the blanket, shipping, and tax without the gift certificate and store credit that had been applied. I called customer service to ask why I had been charged twice, and the agent told me that the first charge was a pre-authorization charge, which will be refunded to my credit card 3-5 business days from the day the order shipped. (It hasn't been.) The second charge was charged the day the order shipped. When I tried to ask questions, like, "Why is the second amount wrong, without the gift cert/store credit?" she kept talking over me and saying something about gift certificates. I finally gave up because she would not let me get a word in edgewise, nor were her explanations helpful. I next sent a message through chat so I could detail the problem and the charges that were made. I am still waiting for a reply, and I am hoping beyond all hope they don’t send me yet more store credit!!! If they do, I am going to dispute the second charge with my credit card. This is not a reputable company that cares about customers. I could have gotten the exact same blanket from J.C. Penney for the same good price without the hassle and the trickery.