I ordered a jacket that was my normal size but the bottom rolled because I use a wheelchair and it was designed in a manner that caused the bottom to roll. I asked if I could exchange for size and was told that I had to repurchase the item. I was told that here would be a 10.00 fee if I wanted my money returned to me. I was offered a gift card that could only be used online. I informed the representative that apparently online was not working for me because of the wheelchair situation. She told me that she was sorry but that was the best she could do. I do not understand why I could not use the gift card for an in-store purchase at one of the many stores this company owns, i.e. Roamans, etc. I will not be ordering from them in the future. First time purchase and a huge CUSTOMER FAIL.