NEVER BUY FROM THIS COMPANY! My family has been buying from woman within for DECADES. So naturally when I needed an alternative to wearing jeans because of my kidney condition, I went to woman within. I absolutely love their rayon pants. In December 2023 I made a purchase that included some jeans, I needed to send these jeans back, so I selected the option of getting a gift card. First thing I don't like about this company, if you don't choose to get a gift card and you choose to have the return of your item, go back to the regular payment, they will remove from your refund, the cost of shipping back, and a restocking fee. if you choose to just get a gift card for a future purpose you get your whole return back. I have had many returns since I've started buying from this company and never had an issue until December of 2023. Back to the saga of the jeans. I returned the jeans through a happy return storefront, I got an email stating that my return was accepted and that I would soon be getting my gift card. Life goes on. I don't think much about it and then I realize I've never received an email from them with my gift card. I reached out to customer service via talking to them, through their email, and through the live chat on their website. Everyone kept giving me the same standard talking points that it was past 90 days and that they could do nothing to help me. All of the representatives kept telling me that I must have deleted the email because their system automatically generated it to me. I have been trying to get this resolved for most of 2024. Fast forward to today, January 16th, 2025, and after spending hours on the phone, calling a bunch of different numbers that the representatives were giving me and talking to various customer service representatives; All of them still telling me i misplaced the email and that they could in no way help me resolve this issue. I talked to a supervisor within the credit card department. The supervisor informs me that I in fact was NOT given a gift card through email but that it was physically mailed to my home. I told the supervisor that makes no sense. I would have never asked for a physical gift card. I would have only requested it come digitally. This is what I have done on every return. He tells me sorry you have an issue with this go take it up with your postmaster! Seriously, what is my postmaster going to do about it, so I said to the supervisor you are telling me that you have never had mail lost in your entire life, very smugly he informs me that he has not and that he finds himself grateful and lucky for that. I said I live in a rural area, sometimes things get lost. Is there nothing that we can do to resolve this issue? He point blank said no, you choose to do business with us. You choose to abide by our terms. I said so you're working for a company that will take product back from a customer and then also keep their money and you're fine with that, and very smugly he says yes it's in our terms. So this company is willing to lose three generations of women purchasing their product over $37.31. I will no longer purchase with them because it is the principal of the matter.