Horrible Experience. Ordered an outdoor jacket, according to their size chart and comments. Too small; wanted to exchange. They have no exchange policy, only a refund, and then you can re-buy it. But wait: there are several catches. FIRST, the say they only give e-credits(which means they hold your $ captive until you place another order). SECOND, they only e-credit you the cost of the item. You're stuck paying for shipping AND tax. THIRD,(and this I didn't find out until the whole "refund" process was over) they actually DID refund me, back to my credit card, after several emails exchanges with customer service, BUT I was not given my whole purchase price back; nope, they tacked on some type of processing fee deduction. So in a nutshell, I paid $74.38 for the entire order, and was refunded $46.85. I lost $27.43 total. I'll be dropping this company like a HOT POTATO! On a positive note: the CSR's that I emailed with were very personable.