I placed an order for 2 bathrobes on February 25th 2025. 2 weeks later I contacted them by text chat and was told they were back ordered. I found a phone number for their customer service and call them on the March 16th and found out the robes are backordered till June. When I tried to cancel my order they informed me that I couldn't because it was already in process. Which the order status has been saying "in process" since I placed the order on the February 25. When I asked to speak to a supervisor I was informed that none were available. I am very unsatisfied.