Well they have been chasing me for a review, here you go! Had a simple order worth £19, ask them if they could make an additional cut (with very clear description and instruction in writing), could not get any info re when the order would be delivered, but was patient considering pandemic issues. Had to rebook my tradesman few times. They finally called and asked me to pay extra £50 to make an additional cut. I paid and went through what i needed again over a phone. Received a product with a cut to 2.5 cm instead of 25cm! emailed them. got reply to call and provide a card number for a refund. three weeks later no refund. Called them about five times, every tie waiting for 15 min on a line. Was passed around to departments that don't pick up phone, had to redial, told every time the refund would be issued "today". Had to pay someone else to cut the correct item. I am now fed up and going to raise a dispute with my credit card company to get my £50 back.