We ordered 1 MDF board which we received yesterday, but unfortunately, the product was damaged. I notified Woodsheets promptly and enclosed photographs. It is unclear whether the damage occurred at their facility or during transit, as there were visible cuts in the packaging and footprint marks, indicating mishandling. We asked for a replacement or refund and were told they couldn't honour my cancellation request because it was still within 'our' 30-day contract and because the order was bespoke, they have 30 days to get my order to me correctly which goes against what their own website says: "you have a legal right to cancel a Contract in law during the 14 period after receive delivery. This means that during the relevant period if you change your mind or for any other reason you decide: you do not want to keep a Product, provided you have not used the product, you can notify us of your decision to cancel the Contract and receive a refund. " Then there is the Consumer Rights Act that says I can cancel my contract if goods received are damaged/faulty. I am in the process of trying to get a refund - fingers crossed I do, so I can take my business elsewhere I thought this company was reputable but wish I had checked these reviews before purchasing.