Initially, our original item was sent to the wrong address! This was then rectified and the Customer Service agent I spoke to was very pleasant but when the replacement item came out it was covered in marks and had chips on it which were unacceptable. I sent photo evidence of this to them. We stressed the delivery of our item was urgent and I was told we would receive the replacement asap by the 31st August. Today (4th Sep) I was kept waiting for 27 minutes and then told the wood had not even been cut! I was also told by the same person I'd sent the evidence too that she wouldn't necessarily have received the e-mail. This is ridiculous!Really hoping this item arrives soon. Very poor show. No apology was really given either, just excuses. Our Company are paying for a service, we don't want to hear about other queues, we want to feel valued. I write this review as someone who has over 20 yrs customer service experience and this was clearly lacking for most of our experience so far with Woodsheets. We ordered our replacement on the 23rd August and we are still waiting and chasing. Disappointing...