When I finally go my pieces of wood they were fine. However, it took four weeks for said wood to arrive. The Woodsheets web page says dispatch normally within 3-7 working days, but is not guaranteed - I accept that the schedule might slip a little bit, but not to four weeks! They made no effort to tell me that my order was delayed. On top of that I enquired after two weeks and just got a general reply which amounted to "we'll tell you when it's ready" - no apology for being late and no estimate of when the order might be dispatched. As I said, the wood is ok, but the customer service is very poor.