On March 21st I ordered 'States of Mind: ESP and Altered States of Consciousness'. It was described as being in 'very good' condition and cost £5.59 excluding postage. On March 21st I received an email saying the book had been dispatched. The next day I received a further email saying 'I'm afraid that during our quality control checks we found that your item was in very poor condition due to damage occurring whilst in storage at the warehouse. Unfortunately we don't have any more copies of that item in stock at the moment to replace the order with.' The book is not a common one. I looked again on Amazon and saw that only three copies were listed, including one from World of Books priced at £23.50 and described as being in 'good' condition only (I have a screen grab of this). So I've had a frustrating and puzzling experience with World of Books. Why was a book in very good condition being sold at so much less than one in just good condition? Why wasn't I told how the book got damaged? Why wasn't I sent a picture of the damaged copy so that I could choose whether I still wanted it? Why was I told World of Books didn't have another copy when they did? And surely both copies would have been stored in the same place, so why weren't both copies damaged? The two-star rating is for the prompt was my refuned request was processed.